A care home in Sheffield has been told to make improvements after inspectors raised concerns.
Residents at Moorend Place, on Commonside, were ‘not sufficiently supervised’ with vulnerable pensioners left ‘wandering around at night’, according to the Care Quality Commission watchdog.
Inspectors, who visited the home unannounced, said staff did not spend enough time interacting with residents, and there were not enough meaningful activities on offer.
Ron McNamara, group chairman of Roseberry Care Centres which runs Moorend, admitted the home had ‘further work to do’, but said it was ‘fully compliant’ with the rest of the CQC’s standards.
He also said problems had been caused by a shortage of experienced qualified nurses, and that a recruitment drive was now taking place.
Moorend was one of 16 homes taken over by Roseberry Care Centres after the Southern Cross Healthcare firm collapsed amid financial difficulties in 2011.
Inspectors went to the home last month, speaking to carers, family members and staff.
“Care and treatment was not always delivered in a way that ensured people’s safety and welfare,” they said in a report.
“Relatives told us sometimes people had difficulty reaching call buzzers. They said this had resulted in people harming themselves.”
The report said residents on the nursing unit ‘seemed agitated, restless and bored’.
“Although there were sufficient numbers of staff on duty at night, four sets of relatives told us there was a lack of supervision of people.
“This resulted in people wandering around at night and entering other people’s rooms and disturbing them.”
Mr McNamara said an action plan was being prepared including a complete review of residents’ activities, reminding staff to keep call buzzers within easy reach and extra night visits by senior managers.
He said: “We are confident the issues raised by the inspector are being fully addressed.”