Sheffield’s A&E unit provides ‘high quality care’ and a ‘positive experience for patients’ - but extra resources may be needed in case of bad winter weather, a new report sa
The city’s adult accident and emergency ward at the Northern General Hospital was reviewed by a senior GP from the NHS Sheffield Clinical Commissioning Group.
The GP, Dr Marion Sloan, visited A&E on a busy Monday, speaking to people being seen on the ward.
In a report to the CCG’s governing body, Dr Sloan said that despite pressure on services and the target to see 95 per cent of patients within four hours, staff were coping well.
“Adult A&E services at Sheffield Teaching Hospitals continue to provide high quality, timely and appropriate care and a positive experience for patients,” she said.
The medic said there were ‘slick processes’ in place at the unit, but added: “It is recognised, however, that the addition of a major trauma or winter pressures would be likely to require additional clinical resource.”
Dr Sloan said she performed the check in June and spoke to 27 patients.
“All were seen and treated in a timely manner and the ‘flow’ through to admission and discharge was good, with no apparent avoidable delays.
“All patients were positive about their experience of the service, with a number of specific references made to excellent care, respect, dignity and understanding which patients felt they had received from staff.”
The GP continued: “No negative comments were made by patients, and just one family member commented that they might have been kept better informed and updated on how long they would be waiting and what for.”
So far this year the four-hour target has been met, but in recent weeks the goal was ‘proving more challenging’, the report said.
In an NHS survey carried out at A&E a month after Dr Sloan’s visit, 88 per cent of those polled said they were ‘extremely likely’ or ‘likely’ to recommend the service.