An OAP with kidney failure was forced to wait nearly an hour for ambulance after collpasing at home, her husband says.
Colin Marshall was left in tears after health bosses refused to send paramedics to treat his wife Freda, despite Doncaster Royalo Infirmary telling him the her case should be treated as an emergency.
Mrs Marsahll, 75, was due to return to DRI where she is recieiving treatement for an infection caused by her failing kidney transplant when her legs gave way at home in King Edward Crescent, Thorne.
Mr Marshall, 65, phoned for an ambulance at 9.30am when he was told by Yorkshire Ambualnce Service that it would not be able to send one.
“I was crying and asking them to help me, but when I said are you going to send someone, I was told ‘no’,” said Mr Marshall.
“When they said no it was like a thump in the stomach. I said to Freda - ‘I don’t know what to do’. She was there on the floor, and I couldn’t lift her.
“All I wanted to do was get my wife to the hospital. And at that point she hadn’t had dialysis in three days and we were both worried.”
Mr Marshall called the ambualnce service again at 10.10am on July 28 and an emergency response vehicle arrived eight minutes later.
However, the service was unable to say when an ambulance arrived to take Mrs Marshall to hospital.
Mr Marshall, who has lodged a formal complaint, added: “She must have been there on the floor for hours before the ambulance arrived and could move her.
“I said ‘if you can help me lift her, I’ll take her in my car’ - but the paramedics told me that she was in their care now so we would have to wait for the ambulance to arrive.”
Glenn McPeak, of Yorkshire Ambulance Service NHS Trust, apologised to the cvouple for their ‘distress’
He added: “We have spoken to Mr Marshall directly to discuss his concerns and will remain in touch with him as we continue to look into the detail of exactly what happened.”