A nursing home in Sheffield is one of three in South Yorkshire ordered to improve after surprise visits by inspectors.
Watchdogs from the Care Quality Commission made an unannounced visit to Jasmin Court in Pitsmoor in April.
The home on Roe Lane – part of the London-based Sage Care Homes Group – cares for adults over the age of 65.
Inspectors found it was ‘failing to meet national standards people should be able to expect’ – after it was discovered staff were not making sure ‘appropriate records’ were kept, and had not been trained fully in the Mental Capacity Act.
But old people at the home were happy.
One elderly resident told visiting inspectors: “I wouldn’t want to live anywhere else.”
The report said rooms were homely and staff were qualified and of good character.
The home was ordered to improve before Care Quality Commission inspectors return unannounced ‘in due course’, to check if changes have been made.
Manager Diane Rodway said: “Myself, the owner and all the staff have worked really hard over the past 12 months.
“Unfortunately, it is the paperwork that has let us down.
“Now we have got new paperwork and new files, and hopefully we will pass the next inspection.
“Staff are undergoing external Mental Capacity Act training in August.”
In Barnsley, Orchard Views on Gawber Road has been told to improve after inspectors found records and medicines were not being managed properly at the home.
And in Doncaster, Warneford House, on Tenter Balk Lane in Adwick-le-Street, has been ordered that it must improve its medicine management.
However, the inspection team found residents were happy and believed staff worked well.
A spokesman for owners Countrywide Care Homes, based in Leeds, West Yorkshire, said: “We are looking forward to the CQC’s return visit.
“We are ready and confident we will pass.”