I am a former First/Mainline/SYPTE driver who was trained for two weeks in the driving school including how to approach a customer or passenger on your bus, if there was a problem.
You didn’t throw anybody off, whoever they were, but some bus drivers today seem to want to cause problems not only for themselves but passengers as well.
Okay take their pass off them and asked them to renew it. Always try to keep a happy bus. Remember we are not all perfect and show sympathy to children and adults who have a disability.