Grounds for complaint

editorial image
0
Have your say

“NOT only am I incensed by these demands, I am disgusted that time, money and resources are involved in sending these unwarranted letters.”

And it’s all over £2.37.

Brian Morton paid the sum, covering the ground rent on his Wisewood home, to Sheffield Council on October 1.

He says he had to go to the Paypoint at Dykes Lane News after the council stopped accepting payment by cheque.

Presumably it introduced a new system designed to be more efficient and save money.

But not in this case.

Two weeks later Brian received a payment reminder warning that ‘external agencies might be called in’ if he didn’t cough up.

A fortnight after that he got a seven-day warning and five days later he received a final demand.

He said: “”I tried ringing the numbers on the form but received an automated reply stating no-one was available and to leave a message.

“I cannot get through to a person to speak to.”

Action

A SHEFFIELD Council spokeswoman said they had now found a system fault which was being fixed.

She added: “We sincerely apologise for the error and any distress caused to Mr Morton. He made payment promptly on time and should not have received any reminder letters.

“We’d like to thank him for raising this. It will help us improve our systems and our service, including the way calls are handled, to ensure it is not repeated in future.”