First was last when it came to crash apology

James Hindle is calling on bus operator First to apologise, after they treated him badly following a crash between his car and a bus in Heeley in February.
James Hindle is calling on bus operator First to apologise, after they treated him badly following a crash between his car and a bus in Heeley in February.
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James Hindle did not want much – just an apology for the way he had been treated following a crash.

James, of Norton, Sheffield, was in his car when a First bus crashed into him in Heeley Green, smashing his wing mirror.

Following the accident, involving a number 47 bus, the driver did not stop –so it was left to James to contact police, the bus company and its insurers.

James said: “I kept telling them that as I had stopped, contacted police and them it showed their bus driver was in the wrong – the fact he left the scene of an accident is disgusting.

“I contacted my insurance in the event First’s insurance tried to claim off me and filled an accident form out.

“First contacted my insurance and told them I had been negligent and wanted nearly £90 for me damaging their bus. Obviously my insurance used my form and disputed this ridiculous accusation.

“I did my repairs myself at a cost of about £30, so there was no point claiming through insurance.

“In April, First contacted my insurance and finally admitted liability. I never received an apology for the way I was treated at all.

“I wanted to complain about how they had treated me, but I have either been told it’s not customer services who deal with it, the accident team say it’s not them and their insurance company ignore me.

“I have been told on about 10 occasions I will get a call back but this never happens. Even Transport Executive have complained on my behalf twice, but this has been ignored on both occasions too.

“I want people to know how this company treats people, as it is disgusting customer services.”

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First apologised to James for the incident and how it was subsequently managed.

A spokesman said: “Our training includes the requirement for our team of professional drivers to always stop where an incident like this knowingly occurs.

“Unfortunately, the initial processing of information wrongly meant a claim was sent to Mr Hindle. On investigation, using CCTV, we were able to conclude Mr Hindle was not at fault.

“We clearly didn’t get this right and are sending Mr Hindle costs to cover his repairs and for any inconvenience caused.”