Faulty repairs take months to sort out

Wendy Bennett with the door in her daughters kitchen which has been left unusable by Kier staff who replaced kitchen worktops
Wendy Bennett with the door in her daughters kitchen which has been left unusable by Kier staff who replaced kitchen worktops
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The workmen did a great job repairing Laura Bennett’s worktop after it was damaged in a burglary, apart from one thing – they wedged the pantry door shut permanently. And the pantry houses the gas meter and water and gas stop taps.

Laura, of Poplar Close, Oughtibridge, rang the council to report the problem but when no-one turned up to inspect it as arranged, her mum rang Action Desk.

Wendy Bennett said: “Poor Laura, she’s had to wait months for the repair and when it does happen it makes things worse.

“They did a nice job, but someone should have noticed the new top sticks out too far. After they missed the inspection, I decided we weren’t going to put up with waiting ages again – gas and water are too important.”

Action

A Kier spokeswoman said: “We are carrying out a full investigation with the operative to find out why this job was left unfinished.

“We apologise for the inconvenience this has caused the tenant and are arranging an appointment with her.”