A FAMILY from Sheffield endured a nightmare holiday - after their safe was stolen from their hotel room, leaving them without passports, money and personal belongings.
Laura Searle, aged 37, of Bankfield Road, Malin Bridge, flew to Alcudia in Majorca for a week’s stay in a four-star hotel with her husband Mark and daughters Maria and Emily.
But on the last night of their holiday, thieves broke into their room and made off with their safe, meaning they had to make their way back to Sheffield without passports.
Laura said the journey home was ‘terrible’, adding: “I’ve never known stress like it.”
She said she hasn’t been able to get a refund from tour operator Thomas Cook and their hotel, the Ciudad Blanca, has so far refused to pay out on its insurance over the theft.
Laura, a pre-school teaching assistant, said the safe was stolen between 9pm and 10pm while she and Mark, 42, a builder, were watching the hotel entertainment and Maria, 10, and Emily, 14, were playing pool.
She said: “There were clothes thrown everywhere but they’d just took the safe from the bedroom wardrobe.
“They’d taken one of our cases - I think they put the safe in one of the suitcases to wheel it out of the hotel.”
Laura said the safe contained around 150 euros and £120 in sterling, as well as their passports, Sony Ericsson and T-Mobile Vibe mobile phones and a Sony digital camera, used to take all of their holiday snaps.
She added: “We were really worried. We went to the police station that night to make a full report. We were up all night.
“They said there was no chance of finding the culprits and that they’d got in through the window”
The Searles left for the airport the following morning with their tour rep, and managed to get through passport control and were eventually allowed to board their original flight home.
Laura said she emailed Thomas Cook three times but received no response, and that the hotel’s owners, Ibirostar, tried to offer her another holiday for free.
“We’ve still got to get there, it costs £600 for the flights. I don’t really want to go there again anyway,” she said.
A spokeswoman for Thomas Cook said: “Thankfully the majority of our holidaymakers enjoy a safe and relaxing break, but crime does happen.
“We haven’t had any issues with security at this hotel but were concerned to hear that Ms Searle experienced a theft during her stay.
“We urge all holidaymakers to make sure they have adequate insurance in place to cover all eventualities, including theft. Our resort team supported Ms Searle in reporting this incident to the police, which will allow her to make a claim through her travel insurance company.”