Family in row over flight bag

Left luggage: Abdulnaser Alrewi, his wife Faiza and daughter Redha
Left luggage: Abdulnaser Alrewi, his wife Faiza and daughter Redha
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RYANAIR is famous for bargain flights - but they can sometimes seem to come at the expense of customer service.

Europe’s biggest budget airline is a massive success, it made £406m in the year to March 31.

But its charges and penalties are a lot less popular.

The Dublin firm charges for using a credit card, name changes, flight changes and even £1.50 for sending a text.

And it demands between £15 and £130 to carry a 15kg bag in the hold.

But it was the oversize hand luggage rule that hit Abdulnaser Alrewi, of Daniel Hill Terrace, Upperthorpe, as he flew back from Majorca with his family.

He claims he, his wife Faiza and daughter Redha were pulled out of a 100-strong queue at Palma airport and ordered to pay 50 euros within one minute or they’d be barred from the flight.

Ryanair charges the sum to put oversize cabin baggage in the hold.

Abdulnaser says he placed the bag on the scales and removed some clothes but the clerk simply repeated his demand.

“I told him I came with the same bag from England without any problems but he said I had a minute to pay or risk missing the flight and that ‘England is England and Spain is Spain’.”

Abdulnaser says he refused to pay and left the bag at check-in believing he could complain in England and have it returned.

But when he rang Palma airport he was told it was not there.

Action

Stephen McNamara, of Ryanair, said: “Passengers agree to our bag policy before they can book a flight. If a passenger arrives at the gate with an oversize or overweight item they may be charged.

“Retrieving the bag is a personal matter for this gentleman.”