Ian Sarson and partner Tina Thomas are huge Take That fans.
So when the trio announced they were performing two dates in Sheffield at the city’s Motorpoint Arena, the disabled couple were desperate to get tickets.
Ian, aged 47, of Arbourthorne, started calling the venue as soon as tickets went on sale.
However, after three hours of trying, he still had not got through and gave up.
He said: “I feel it is bad because people who are booking on the internet are not giving disabled people enough chance to book tickets for their favourite stars.
“We don’t have a laptop so couldn’t book online.”
Although Action Desk could not make Ian and Tina’s dreams come true, their issue has helped other disabled music lovers.
A Motorpoint Arena spokesman said there was a dedicated phone number for people who have special requirements.
He said: “Our seating bay locations are not sold online to ensure as best as possible that they are only used by people who require access to them.
“Not having internet access wouldn’t have been a detriment to booking these seating locations.
“There is a dedicated telephone number at 0114 2565593 and email address – firstname.lastname@example.org – for customers to contact if they have any enquiries regarding special requirements.
“However, all our telephone lines were extremely busy on the morning Take That tickets went on sale.
“Demand was so high that tickets for both Take That dates completely sold out within two hours.
“General seating and standing tickets went on sale simultaneously at 9am through all booking channels, in this instance by telephone and online.”