sheffield railway station’s boss has revealed details of improvements for passengers to be made next year – as he was named East Midlands Trains’ manager of the year.
Jason Cocker, who took over as station manager for Sheffield and Chesterfield 18 months ago, said extra ticket machines are to be installed to reduce queues, while the size of the bicycle park is to almost double.
The 44-year-old received his award in the company’s inaugural customer service awards – and the honour follows Sheffield being named best large station on the route for 2012.
East Midlands Trains said Mr Cocker is ‘friendly with his customers and has a willingness to go the extra mile’.
A spokeswoman said: “He is always looking to add something extra for his customers, such as introducing a bicycle repair service at Sheffield station.”
More than 700 nominations were received for the awards, which also honoured Sheffield station ticket office worker Emma Jones, named customer host of the year.
Mr Cocker, who has worked on the railways for 19 years and started out with British Rail’s Red Star parcels operation, manages a team of 60 station staff at Sheffield and 10 at Chesterfield.
He said: “I’m proud to have won the award, and of Emma’s success, too.
“We have a fantastic team at Sheffield and I am hoping to enter us for national station of the year next year.
“We deal with 558 trains every working day and 12 million passenger journeys each year, but we are also passionate about helping the community, with station staff supporting 25 local charities over the last year.
“Efforts have included raising £2,000 to £3,000 by holding a sponsored walk, for Sheffield Children’s Hospital.”
Mr Cocker added: “We have improvements planned for passengers in the coming months, with two additional ticket machines to be installed, one for collecting tickets and another for collecting and purchasing, to help reduce queues for passengers.
“We also have a project to introduce 250 extra cycle spaces in the coming year, on top of the 300 available at present.
“Sheffield businessman Russell Cutts, who provides our cycle cleaning and repair service every Thursday, may also be prepared to expand his service on more days each week, depending on demand.”