Cooling-off period may come at a price

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DISTANCE selling regulations give you a 14-day cooling-off period if you sign up for a contract over the phone - but beware the cancellation fee.

The rules give people the chance to read the small print when follow-up documents arrive in the post.

But although there’s a chance to get out of lengthy contract, it may come at a price – as Gladys and Kenneth Burnt found out.

The elderly couple, of Woodhouse Avenue, Beighton, took out home insurance over the phone with Swinton, who had insured their car for years.

But when they changed their minds two days later they were hit with a £67 cancellation fee.

Gladys said: “It’s a lot of money to us.”

STEVE Chelton, of Swinton Insurance, said, “Under our terms of business we charge a £50 cancellation fee, and a charge for the cover from the time it was taken out until it was cancelled. But as Mr and Mrs Burnt are long-standing car insurance customers we have decided not pursue this any further.”