Communication to be improved

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BUS company bosses are being urged to improve communication with passengers when services are disrupted by snow.

Passenger Kevin Smith was planning to catch a bus from Bents Green on Thursday morning - to find no services running but no information on websites, the radio or Travel South Yorkshire text service about any disruption.

He said: “Stagecoach’s website had no information, the Travel South Yorkshire website had no information, Radio Sheffield stated that all services were running normally and the text information service advertised at bus stops was advertising the regular timetable - at a cost of 12p a text.

“Yet, a number of Stagecoach services were curtailed or altered. The 83 and 88 were not serving Bents Green, their advertised destination. Many customers were left standing at bus stops wondering what had happened.”

Mr Smith has emailed managers at the company asking them to provide up-to-date information.

Paul Lynch, managing director, Stagecoach Yorkshire, said: “Following the overnight snowfall in Sheffield, every effort was made to ensure we operated as many services as possible.

“However, the winter weather did cause some minor disruption to our very early morning services and information regarding service alterations was communicated to passengers as quickly as possible.”