Comet gets a rocket in repair row

Claire Robb from Malin Bridge who has a new washer after her supplier failed to repair it after 5 seperate visits
Claire Robb from Malin Bridge who has a new washer after her supplier failed to repair it after 5 seperate visits
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She had five days off work, five engineer visits, and seven parts fitted – and still her washing machine wasn’t fixed.

Christmas was spent down the launderette, hours were spent on the phone and her kitchen floor was flooded when one sengineer opened the door on a full machine.

It would be fair to say Claire Robb is unhappy with the £200 of insurance she thought would buy her peace of mind.

After 30 days without a working washer she gave up on Comet and bought a new one from Currys.

But despite all the hassle and disappointment and expense and used up holiday entitlement, all she wants is an apology.

The 38-year-old mum-of-two, of Fox Hill Drive, Fox Hill, Sheffield, said: “It always took forever to get through and when I did I had to go through the whole story all over again, it was maddening. There was no communication and each engineer would never have the right part.

“I’ve used up all my holiday until March – I just hope the kids aren’t sick.

“All I want is someone to phone me with an apology. They have never called me back.”

COMET has said sorry and insurance firm D&G has effectively given her £208.

A Comet spokeswoman said: “It is highly unusual to need five separate engineer visits to fix a washing machine and we are phoning her this morning to apologise for putting up with so much inconvenience. We are also pleased to hear the D&G has agreed to pay her £179 and waived £39 in remaining payments.”