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Outsourcing group acquires city call centre
On call: Freemans call centre was the most advanced in Sheffield when it opened, boasting its own indoor swimming pool and library.
Outsourcing group Serco is taking over the running of a leading Sheffield call centre which employs around 400 people.
Serco has signed a £55 million, 10-year deal to provide call centre services for Bradford-based mail order catalogue group Freemans Grattan Holdings (FGH).
All 400 FGH staff will transfer to Serco with their current terms and conditions and the firm says it hopes to capitalise on the potential for further development in Sheffield by attracting additional customers.
The centre, close to Sheffield Arena, in the Lower Don Valley, was the most advanced of its kind when it opening in 1997, having its own library and indoor swimming pool.
It currently handles seven million telephone, email and mail enquiries a year on behalf of FGH brands, which include Grattan, Freemans, Oli, Kaleidoscope, Look Again, Bon Prix, Curvissa and Witt International.
FGH chief executive Koert Tulleners said: “I believe this new partnership presents a great opportunity for all our existing contact centre staff and will help not only to ensure that all of our customers receive the best possible service at all times, but will also provide the scope to capitalise on the spare capacity within our purpose-designed facility in Sheffield.”
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Saturday 26 May 2012
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Comments
There are 3 comments to this article
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Zap
Saturday, February 18, 2012 at 08:35 PMthey are equally as bad as capita
roy 50
Friday, February 17, 2012 at 01:18 PMDont know what serco are like but just thank your lucky stars they are not being taken over by Capita or Crapita as its known by its employees
seenitall
Friday, February 17, 2012 at 10:43 AMSerco...another unfortunate face of capitalism?
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