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Good results for rail firms

Sheffield train station

Sheffield train station

Rail passengers across South Yorkshire and North Derbyshire have said they are happy with the train operators serving the region.

But the biggest gripes included concerns about the value for money of tickets and the amount of room for passengers on the busiest services.

Around 27,000 people were interviewed for the National Rail Passenger Survey by Passenger Focus, with 82 per cent satisfied with their last journey.

Of the region’s operators, East Coast did best with a 91 per cent overall satisfaction rating – up four per cent on last year.

But Northern Rail was named among the operators with the lowest national satisfaction ratings, with 80 per cent.

Passengers had greater concerns about the value for money provided by their journeys. Only 49 per cent of East Midlands Trains customers thought they had been provided with value for money, with just 52 per cent of Cross Country passengers satisfied in this area.

For both Northern Rail and TransPennine Express, 54 per cent of people said they were satisfied, with 60 per cent of East Coast customers happy.

TransPennine Express also came in for criticism for the amount of space for passengers. Just 55 per cent of those interviewed were happy – a drop of 10 per cent on last year.

East Coast performed best in this area, with 85 per cent of passengers satisfied with the space on the operator’s trains, six per cent higher than last year.

 

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