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Airport flying high for customer happiness

Robin Hood Airport Doncaster Sheffield is one of the best in the country when it comes to customer satisfaction, according to a new survey.

In a survey of 8,000 Which? members, the South Yorkshire airport jointly topped the table with a score of 85 per cent.

Of the bigger airports, the highest-rated was Newcastle with a score of 66 per cent - and bottom was Luton with a score of only 37 per cent.

Which? executive director Richard Lloyd said: “The message from travellers is clear - larger airports continue to let people down on the basics, from baggage reclaim to food outlets. People deserve an enjoyable break without any stress.”

According to the survey, baggage reclaim was a top holiday gripe, with 37 per cent naming it one of the biggest airport frustrations.

 

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