BT sorry as Eric gets wrong number

0
Have your say

ERIC Bird left BT a few years ago, but the telecoms giant refused to take no for an answer and wooed him back – losing his phone number of 30 years in the process.

Eric, of Guildford Rise, Arbourthorne, went with Talk Talk for a while, but returned to BT after constantly being urged to return. But when the big day came he found he had a new landline number.

He then contacted a series of call centres in the UK and India and was told it was a ‘common occurrence’ and he should have his old number back within seven days.

When that didn’t happen, rather than go through the ordeal all over again, he contacted Action Desk.

Eric’s plight mirrors that of Douglas and Elaine Thompson, of Rotherham, who returned from holiday to find their number of 30 years had been changed – until The Star intervened.

A BT spokeswoman reinstated Eric’s old digits immediately.

She said: “As an apology we have given Mr Bird a two-month line rental credit. The case handler spoke to the customer today and he is happy for the case to be closed. It was a case of adviser error.”