THOUSANDS of households missed out on bin collections in the first week of new fortnightly arrangements, service bosses have revealed.
Waste contractor Veolia and Sheffield Council have admitted that up to one per cent of Sheffield’s streets - equivalent to around 2,500 households - had to have their collection rearranged because they did not know to put out their bins.
The new arrangements, introduced last Monday, came under fire from residents. Whole streets and neighbourhoods claimed they had no correspondence about the changes.
The admission comes days after Coun Jack Scott, Sheffield Council’s cabinet member for environment, said that there were a ‘small handful’ of problems due to people forgetting the new date, losing or misplacing leaflets.
Veolia said the problems affected a ‘small number’ of streets, less than one per cent - equating to 2,500 households.
Eamonn Ward, of Eskdale Road, Hillsborough said: “Everyone had their bins out on Monday as normal on our street. No one had received any leaflets.
“We’d had the stickers saying that changes were being made but we heard nothing so put ours out as normal. It wasn’t until Monday night that we got a leaflet.”
A Parkhead resident added: “It was only by chance that I saw the binmen doing rounds in my street so I chased after them.
“I knew nothing until then. It’s insulting that the council assumes everyone lost their leaflets.”
A spokeswoman for Veolia apologised, adding: “During the first week a small number of residents have not had their bins collected due to issues with receiving calendars. Additional crews have been in action to ensure that customers receive a service with a minimum disruption.”
■ Visit www.veolia.co.uk/sheffield, email firstname.lastname@example.org or call 0114 2734567 for your new collection date.
■ Your letters: P14