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Anna's anger at bungling claims firm payout delay
HOW man times can a company let down a customer?
Anna Westran is tearing her hair out over 1,021 which a claims firm won back from her credit card provider - but has so far failed to pass on to her.
Ann, aged 30, of Helmton Drive, Woodseats, says she was first told she'd get the money in August. But in October the firm, Cardiff-based Robertson Holbrook, said it hadn't got the money from Capital One.
In November she was told the cheque had been received and cashed back in August, she was even given a cheque number.
In December Anna says she was promised the cash again, then in January and three more times.
She said: "I have sent numerous letters of complaint."
Robertson Holbrook is the subject of several internet forum discussions about payments.
ACTION
FINGERS crossed! the firm has promised to send the money and pay compensation.
A spokesman said: "I have been informed that a payment was authorised which has not been dispatched. We will raise a new payment and also pay her interest on the money to compensate for the delay."
What do you think? Add your comment below.
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Wednesday 23 May 2012
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