ACTION DESK: Why Keith hit roof over saga

Keith Chadburn..Action Desk
Keith Chadburn..Action Desk
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KEITH Chadburn reckons that he has a copper-bottomed £1,000 claim against Sanctuary Housing after a roof tile landed on his car.

But 10 months after the incident last December the matter still hasn’t been sorted out.

But all the hosuing association can say, despite a formal request from The Star, is: “As the matter is now in the hands of our loss adjusters we are unable to comment on details at this time.”

The saga began last June when a builder doing work on the house on Woolley Wood Road, Shiregreen, alerted Keith that ridge tiles were insecure.

Six months later during stormy weather he heard a loud bang and found a tile had fallen from the roof and left a huge dent in the bonnet of his car.

He told his insurers Saga and they paid for the £1,000 repair, although Keith had to pay a £200 excess.

Saga sent a claim to Sanctuary – but that’s where the trail goes cold.

Keith said: “If the claim is honoured I get my £200 back. But it goes further, because I’ve also lost my no-claims bonus and my premiums have now gone up.

“I’ve still got the tile and the builder will back me up. There’s simply no excuse for taking this long.”

- Sanctuary has brushed aside requests for an update, but Action Desk will keep plugging away until the issue is resolved.

Write to David Walsh, The Star, York Street, Sheffield S1 1PU or ring 0114 2521307

Email: david.walsh@thestar.co.uk