WHEN Comet customers pay for an extended warranty on a washing machine they often fall into the trap of thinking repairs will be done swiftly.
But time and again Star readers ring up to complain they’ve been waiting weeks with a broken machine, even though they spent more than £100.
Tracey McVey was one. She paid £159.99 for a warranty because a washing machine is vital – there are four adults and a six-year-old living in her home on Chaucer Road, Parson Cross.
But after five weeks of phoning and emailing head office and the warranty department, she rang Action Desk.
She said: “An engineer came out and told me the washer needed three parts. A few days later they said they had two but were waiting for one to come in. Five weeks later and I’m still waiting.”
TRACEY’S machine is on the go again and Comet has sent her £20 to say sorry.
A spokeswoman said: “We aim to complete all repairs within a reasonable time and apologise we didn’t achieve this for Mrs McVey. As a gesture of goodwill, we will be sending a voucher for £20.
“Customer service is our highest priority and we review all our customer complaints on an individual basis.”