Action Desk: Supporters to get money back after months of ignored emails

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A group of Sheffield football fans who were offered ‘inadequate’ compensation when their flight was cancelled have settled their claim for a larger sum.

Tom Neil, from Norton, travelled to France with two friends to watch England’s Euro 2016 opener against Russia in Marseille.

After the Three Lions laboured to a draw, things got even worse after the group’s flight from Marseille to Paris was cancelled due to industrial action.

After being turned away from the next five flights, they missed their connecting plane from Paris-Orly to Luton and were stranded in Marseille.

When the group finally got home nearly two days after they were supposed to, the 24-year-old accounts executive only received a reply from the airline four weeks’ after putting in the compensation claim and had to resort to Twitter to get their attention.

Air France told Action Desk they would be commenting on the story but never responded to our request to comment.

But Tom told Action Desk the French airline had in fact got back in touch after the original Star article was printed, upping its original compensation offer – which he has accepted.

A spokesman told Tom: “Thank you for reaching out to us via Twitter and share your concerns about your request.

“I’m very sorry to learn that you are disappointed with our previous communications.

“I have therefore reviewed the claim entirely.

“I realise that your costs are greater than this compensation and I would like to consider refunding this.

“I apologise for the inconveniences you encountered.”