Action Desk secure partial victory over broken sat nav

A Sheffield woman who was told she would not get a replacement sat nav under warranty has secured a partial victory '“ thanks to Action Desk.
Jill WolstenholmeJill Wolstenholme
Jill Wolstenholme

Jill Wolstenholme, aged 57, of Herries Drive, Longley, purchasd a Snooper sat nav for £335 designed to be used in motorhomes and caravans. It was damaged on just its second use.

The 57-year-old said the dashboard adhesive pad was ‘not fit for purpose’ nor of ‘satisfactory quality’ to hold the sat nav safely in place.

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Mrs Wolstenholme told Action Desk the sat nav fell from the dashboard into the driver’s footwell on only the second use while on a caravan holiday in Norfolk.

But company Cobra Electronics who sold the device cited ‘misuse’ and told Mrs Wolstenholme she had to pay £130 for a full repair.

However, after Action Desk contacted the firm, they were willing to offer a half price repair at £65.