ACTION DESK: Help on tap from Matt the plumber

Clare Williams and her repaired shower.Action Desk
Clare Williams and her repaired shower.Action Desk
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DEAF Clare Williams’ faith in traders has been patched up after a builder finished her shower on schedule and for a knock- down rate.

The 29-year-old mum-of-four is delighted with the job completed by Matt King after she was repeatedly ripped off by people taking advantage of her disability.

She turned to Action Desk in desperation after being unable to get her bathroom fitter to return and finish up.

Matt, of Littledale, stepped forward to answer an appeal in The Star.

Clare said: “He was very good and kept me up to date with what he was doing. He was very reassuring, tidied up afterwards and even went the extra mile by fitting a toilet roll holder for free.”

Matt charged just £60 even though Clare had been quoted £250.

She said: “I was sick of tradesmen quoting one price and then hiking it half way through knowing my disability makes it hard to negotiate. It’s gone some way to restoring my faith in builders and I’d recommend him to other people with hearing difficulties.”

Matt said his girlfriend Laura Hurst was partially deaf and she suggested he answer The Star’s appeal.

KATE Bushen, of Deaf Advice Service Sheffield, said it was common for deaf people to get ripped off.

“We encourage deaf people to ask for quotes or any communication to be written down, then there is some proof of the original contract.

“We deal with many people who have poor literacy skills because of their deafness who have been targeted because of their vulnerability and have felt pressurised into signing documents of which they have no idea of the content.

“We would argue it’s the service providers responsibility to ensure people who use their services understand clearly and fully what the agreement will be. If they are not prepared to do this stay well clear.”

n Go to www.deafadvice.or.uk or voice 0114 253 6710 or Minicom 0114 2536711.