ACTION DESK: Frustrated by Keepmoat property row

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Ashley Smith had been having problems with housebuilder Keepmoat for several weeks when he contacted Action Desk.

The 27-year-old father had bought the house in Shirecliffe in March and moved in with his young family.

Since then he said there have been various issues with the property that he keeps reporting to Keepmoat.

Matters came to a head during the summer when unbeknown to him a drainage pipe had become blocked with building materials.

When Mr Smith filled up a kettle, water shot from the sink, across the kitchen and living room floor.

He said: “They originally thought it was a problem with the washing machine, but I told them you could see water appearing below the lino.

“When I went to fill the kettle I heard this sound and water shot across the floor. When I peeled the lino back the floor was saturated.”

Despite contacting Keepmoat on several occasions, Mr Smith said its customer service is ‘almost non-existent’.

His family had to live upstairs in their home for several weeks while the kitchen and living room floors were relaid.

Mr Smith said: “We have had a two-year warranty once we bought the house.

“From a customer service point of view it’s just non-existent with Keepmoat.

“When I ring things in it’s always me that has to chase it.

“Things have been ridiculous from start to finish. There have been lots and lots of problems.

“For example, the washing machine door hasn’t been fixed since we moved in and the wrong blinds have been fitted in the front room.

“They are aware of all the problems. Sometimes they say things are getting actioned and they don’t.

“During the summer holidays I had to cancel days out with my kids to deal with the problems.”


A spokesman for Keepmoat said: “We have been working with the resident to rectify the damage which occurred to the flooring on the ground floor due to water ingress.

“All issues relating to this property have now been resolved or are in the process of being rectified.

“We are currently liaising with the kitchen installer to arrange a suitable time to attend the property to carry out separate agreed alterations.”