ACTION DESK: Family left hanging on the line

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NEARLY – but not quite.

A new telegraph pole and a line has been installed to Tony Baines’ bungalow, but he’s still not connected.

After weeks of delays, BT leapt into action after a call from The Star, but error has meant the job was not finished.

Tony and wife Kathleen moved into the bungalow on Hall Road, Handsworth, after she was left disabled following a knee and hip replacement.

But they contacted Action Desk after problems with BT.

Tony said: “All they need to do is connect the line inside to the new line outside, but it’s not happening.”

A BT spokeswoman apologised for the mistake and said an engineer was booked to complete the job today.