Action Desk: Energy firms are ill-starred

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THREE of the big six energy companies received a two-star rating in a complaints league table devised by Consumer Focus.

THREE of the big six energy companies received a two-star rating in a complaints league table devised by Consumer Focus.

E.ON and British Gas received three stars out of a maximum of five.

Scottish and Southern Energy scored top with four stars.

The six make up more than 99 per cent of the domestic market.

Mike O’Connor, CBE, chief executive at Consumer Focus, said: “Having three suppliers languishing on just two stars is a pretty miserable state of affairs.

“Good service is really important to customers and people want the truth about complaints so they can make informed choices when deciding whether to switch.”

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