SHEFFIELD-based train drivers are celebrating after being honoured for ensuring customer service is on the right track.
Mark Hyde and Peter James have received ‘Rising Star’ awards as part of operator Northern Rail’s awards scheme.
When a cable theft incident caused major disruption near Meadowhall, Mark, aged 50, and Peter, 45, both from Barnsley, who were both off-duty at the time, pulled on their high-visibility vests and stepped in to help inform passengers who were being affected by the resulting delays.
Praising the pair, Ian Bevan, managing director for operator Northern Rail, said: “For Mark and Peter to offer to help their colleagues when they were both off the clock is such a commendable act.
“By helping their colleagues in a time of severe disruption they really stood head and shoulders above the rest.”
Recalling the incident, Peter said: “We both know how difficult it is to cope when incidents such as cable theft happen on the network.
“Making sure customers were kept up-to-date with the relevant information for a few hours helped ease the knock-on effects of the disruption.
“We’re chuffed to have been nominated and speechless to have won.”
Mark added: “It only seemed right to offer to help out.”
Mark and Peter together were among four ‘Northern Stars’ identified by Northern Rail who went ‘above and beyond the call of duty’ to deliver shining examples of customer service.
They were presented with their awards at a ceremony attended by more than 130 people and held at The Palace, in Manchester.