The deadline for thousands of people to re-register for council housing has been extended – as some say they have struggled to complete the process.
All 77,000 people on Sheffield Council’s housing register received letters asking them to update their details on the Sheffield Property Shop website by September 30, so they could bid for properties online.
But several say they have been unable to get through on the phone and could not do it online.
Terry Jacobs, of Sharrow, trying to re-register a relative, said: “There are problems with the phones and lots of people are having to go down to departments in the council.
“I had so many problems I rang the chief executive’s office – this is not right.
“What is going to happen to the people who haven’t registered in time?”
Joyce Crouch, of Beighton, added: “I went to re-register online and a girl helped me do it at the library. They said I’d get a letter in 10 days but it has been 21.
“I am a bit concerned. They said phones are down and when I tried it was just ringing and ringing.”
The council said it was changing its service to make ‘big improvements’ based on customer feedback and so people could manage their housing registration, bid for properties, and see their place in the queue online.
The deadline to re-register has now been extended to October 31.
A council spokesman said: “We have recently experienced an unusually high number of calls which we don’t expect to continue.
“To reassure customers the launch for the new website has been extended to October 31 to allow them more time to update details.
“We apologise where a customer hasn’t been able to get through in the first instance, and encourage them to try again or use the call-back service.”
n People needing help to re-register can call 0114 2734567 and select option two, or visit any First Point or housing office or the property shop on Union Street, where extra staff are in place.