Sheffield residential care home receives glowing report from inspectors

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A residential care home in Sheffield has been praised by the Care Quality Commission for the level of care it gives its elderly residents.

The Housteads home in Richmond, one of a chain of 11 operated across the city by not-for-profit organisation Sheffcare, was rated as good by the health and social care regulator.

During the CQC’s visit to the home in the Richmond area of the city, inspectors spoke with 11 residents and six of their relatives or friends to obtain their views of the service provided.

They also spoke with staff including the manager, deputy manager, a team leader, care support workers, the activity co-ordinator and ancillary workers such as catering and domestic staff.

In addition, they spent time observing daily life in the home, taking note of the care and support being offered to residents including those with dementia.

“We saw that in all cases people were cared for by staff that were kind, patient and respectful,” the inspectors said.

“We saw staff acknowledged people, asked how they were and shared conversation with them and we saw care workers reassuring people living with dementia when they became agitated.

“We heard friendly conversations in bedrooms and communal areas.

“People were always addressed by their names and care staff seemed to know them and their families well.”

Sheffcare chief executive, Belinda Black, said: “We always welcome a visit by the CQC inspectors because we are confident of a positive response.

“This is another great CQC report that demonstrates very clearly the levels of commitment displayed by all the members of the Sheffcare team.”