Sheffield rail staff and station honoured

Alan Johns, from Shiregreen, winner of award at Northern Rail's Northern Stars awards
Alan Johns, from Shiregreen, winner of award at Northern Rail's Northern Stars awards
0
Have your say

Two Sheffield railway workers have received awards – as the city’s station was named one of the best in Britain.

Dependable Alan Johns, aged 45, from Shiregreen, who has worked on the trains for 27 years, was honoured in local rail operator Northern Rail’s star awards.

A Northern Rail spokeswoman said: “He won the award for supporting a colleague as they were going through some serious issues – he was there for them, literally day and night.”

Mr Jones said he was ‘delighted’ with his award.

Meanwhile, Sheffield has retained its ‘best large station’ title for a second year in East Midlands Trains’ annual company awards.

A spokeswoman for the firm, which runs trains between Sheffield and Manchester, Nottingham and London, said: “The excellent customer service at this station has led to a significant increase in customer praise letters and continued high levels of satisfaction in the National Passenger Survey.

“The judges were also impressed with the range of local initiatives driven by Sheffield station, including major support of Sheffield Children’s Hospital and even holding a charity darts challenge with world champion Phil Taylor.”

Nicky Baxter, a Sheffield-based East Midlands Trains customer service worker, also received an individual award ‘for her willingness to help passengers, always with pride and a smile on her face’.

The company said: “Nicky has received numerous letters of praise from customers, with customers commenting they had ‘received fantastic service from her’.”

Andy Moore, East Midlands Trains’ head of stations, said: “As the first point of contact our customers have when they travel with East Midlands Trains, it’s vital our employees provide a station they take pride in as well as delivering great service.

“We have some great stations and the awards are always a tough task.

“Our congratulations go to all the winners.”