Sheffield call centre set to create 150 jobs

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A Sheffield call centre is set to create 150 jobs in the next two years following a string of contract wins.

Carillion’s Customer Experience Centre has tripled its workforce over the past three years and now employs 250. The company says it hopes to add a further 150 posts by the end of 2018.

The unit, in Broad Street West, claims to be the UK’s largest facilities management centre. It operates a helpdesk, contact centre, social media and administrative support services for businesses in the financial, retail and energy sectors, as well as government bodies.

This year it became the leading railway customer service centre after Carillion was appointed by Arriva Rail North to provide help to the travelling public.

Today, to mark its third birthday following a major expansion and refurbishment, Carillion chairman Philip Green and Nigel Taylor, managing director of Carillion’s services business, will join the team for a celebration.

Jamie McDonald, who has led the expansion of the centre, said: “The success is down to the great team we have here and their skills and commitment to providing first class customer service.

“We have seen that rewarded this year not only with praise from our existing customers but with a crop of awards both to the centre as a whole and individuals.”

Carillion Group - which includes support services, road and rail maintenance and construction divisions - had annual revenue in 2015 of £4.6 billion.

It employs 46,000 people and operates across the UK, in the Middle East and Canada.