Riots bring a boost in business for glaziers

At work: Employees from Rotherham-based Solaglas Installation replace the main window of a Costa Coffee shop.
At work: Employees from Rotherham-based Solaglas Installation replace the main window of a Costa Coffee shop.
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RIOT-hit Britain brought a boost in business for Rotherham-based Solaglas Installation.

The company, which is the UK’s leading provider of commercial glazing, says that in just 48 hours it took the volume of orders that it would normally expect to receive in two weeks.

Manvers-based Solaglas says having a robust IT systems played a major part in enabling it to respond quickly and efficiently and send staff to the worst effected areas as a priority, by sending information to their Personal Digital Assistants.

“Our systems enabled us to identify each job related to the riots within our central database by customer,” said service director Darren Dickinson.

“By activating our procedures for this type of event, we gave each customer a bespoke update each day so they could see exactly where we were with each of their affected sites in relation to their portfolio of properties.”

The Rotherham firm worked closely with builders’ merchants Jewson – a sister company within the Saint-Gobain group – which opened two branches in London, outside of normal working hours on the Sunday following the riots, to provide materials

Solaglas has received praise from WH Smith, one of the leading high street store groups it aided, for its work.

Fred Harvey of WH Smith said: “The operational teams and the back office staff delivered a fantastic service.”