Resolved To Be The Best

Chris Harcombe, of Robin Hood Doncaster Sheffield Airport, with Andrew Seaton and Peter Casson of Resolve IT Solutions, winner of the SCR Customer Service Award
Chris Harcombe, of Robin Hood Doncaster Sheffield Airport, with Andrew Seaton and Peter Casson of Resolve IT Solutions, winner of the SCR Customer Service Award
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At the age of eight, Andrew Seaton was ‘prescribed’ a home computer by educational specialists.

Tests had showed that his brain worked too quickly for a boy his age. But the computer that was meant to slow him down made him even faster and honed his IT skills.

At 13 those skills almost got him expelled from Silverdale Secondary School for hacking into its new network for a prank. But they also made him an entrepeneurial success story.

He now has three businesses. Resolve IT Solutions on Little London Road has a team of 26 and hit a £1.2 million turnover last year.

It provides SMEs, charities and schools with IT installation, consultation and support, Resound Design creates websites and Twinkl is an online resource for UK primary teachers.

Andrew, aged 33, started Resolve months after leaving Sheffield Hallam University. He believes his success is in finding staff who can demystify IT for customers.

Of his SCR Award he said: “To win for “best-in-class brilliance”, as Star Editor James Mitchinson described, was an honour. I was delighted our transparent customer satisfaction results and ability to ask hard questions had impressed the judges. That’s what we strive for.

The award is a constant reminder to always deliver the service our team is capable of, and our clients deserve.”

The award topped off an exciting week in which Resolve won through to the National Apprenticeship Awards Yorkshire & Humber Regional Final and Andrew, Yorkshire’s IOD Young Director of the Year, became a finalist in 2014’s Director of the Year.