First TransPennine Express has been named the Train Operator of the Year at the Rail Business Awards.
The rail company, which operates services across the north of England and into Scotland began its franchise in 2004 and had it extend until 2015 last year. It carries around 25 million passengers a year.
Managing director Nick Donovan said: “We are all really delighted to be named the best train operator in the country. It is a fantastic achievement and one that has been brought about by focusing on our customers’ needs.
“Winning this award shows that we are delivering the things that matter, including customer service, performance and safety.”