Praxsoft’s IT support goes mobile

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Innovative IT firm Praxsoft has launched a new software tool that aims to protect firms from all their computers going down.

The Barnsley-based firm’s ESM software remotely monitors essential operating systems used by clients that include Fosters Bakery, training consultants Lavender International, Lloyds Catering Equipment, Cannon Hall Farm and Barnsley Football Club.

ESM sends Praxsoft an alert every time an issue arises and the firm has now developed an application that links its office-based monitoring system to mobile ‘phones, so that its engineers can keep keep a watchful eye on customers’ critical systems, even while they are on the move.

Praxsoft director Andrew Chesterton said: “Our aim is to keep businesses on the go and avoid any downtime.

“We designed our own monitoring system to keep a constant eye on internet gateways, servers, networks and essential IT equipment. It allows us to spot threats to their business operation straight away and, basically, fix it before it breaks.

“The speed of our response is crucial. That’s why we’ve now developed an app. for smart-phones to ensure we can pick up on alerts even when we are on the road. Our customers can have the app. on their phones too, so they can also have peace of mind.”

Praxsoft is receiving support from Enterprising Barnsley to help it market its IT support services to new customers.

Enterprising Barnsley business development manager John Heckingbottom said: “In the 21st century we all know how much we rely on computers for every aspect of our business.

“It is great to see a Barnsley firm designing, developing and using its own products to spot risks before they get a chance to cause a problem.”

n Enterprising Barnsley offers business support to Barnsley businesses with growth potential.