Phone line switch costly mistake for salon owner

Adele Hallworth, in her  salon at Foxhill..without a telephone line since August
Adele Hallworth, in her salon at Foxhill..without a telephone line since August
0
Have your say

AN ATTEMPT to shop around for a cheaper phone operator proved a costly mistake for a Sheffield hair salon owner.

Adele Hallworth, who runs Beauty Spot on Fox Hill Road, Fox Hill, was left with her landline phone out of order for almost six weeks.

The 40-year-old hairdresser said that she, trainee Alice Flint and nail technician Hayley McVey were left without customers as bookings dried up from clients unable to get through, and bills mounted.

Adele ended up in tears and had to seek advice on how to keep the business afloat.

Problems happened because Adele was with TalkTalk and her phone connection was via the area’s cable network.

She signed up for rival supplier Unicom and to keep her existing number – but the company connects people via the BT network, so had to disconnect and reconnect her.

Adele, a married mum-of-three, said: “We were left really struggling for money because my husband Kevin, who is in construction, is also on short time. Business dried up and I ended up in tears on the phone to a debt line.”

Unicom said Adele signed a contract with them and engineers had started work on changing her line when Adele cancelled and decided to stay with TalkTalk.

Unicom said it had informed Adele that the process of switching her landline from the cable to BT would take three weeks, during which she would have no service.

A spokeswoman said Adele sent away one of its workmen who then came to transfer the line because she said she was staying with TalkTalk.

But Adele was told a Unicom engineer still needed to complete installation of the BT line, then cut it off again, before her TalkTalk connection could be restored.

It took seven days for another engineer to be sent, then a further week for TalkTalk to restore the line.