Parseq snaps up charity call centre

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Rotherham-based business outsourcer Parseq has snapped up a charity call centre with clients including Save the Children, Unicef and Sue Ryder, as part of strategy to reach £100m turnover in the next three years.

Brighton-based Pure, which was acquired for an undisclosed sum, employs 150 people and has partnerships in North America.

The deal comes after Parseq acquired The Panther Group and Spokenfor, a commercial contact centre in 2013. In May it added 2-Touch, a 1,000-seat call centre business in Sunderland.

Parseq chief executive Derwyn Jones said: “Pure is a strategic and cultural fit for our existing charity fundraising operation.

“Clients will experience the benefits of being part of a fast-growing innovative business that is bringing exciting new services to the sector.

“And it increases our experience and capabilities in the not-for-profit space as we move closer to our goal of building an outsourcing company that focuses only on business processes with a turnover of £100m.”

The firm is a ‘business process outsourcer’ which includes call centres, banking - it processes £2bn payments a month - HR, fundraising and IT services. It employs 1,850 in seven operation centres in Rotherham, Sunderland, Glasgow, London and Brighton.

Some 450 work at its headquarters on Lowton Way, Hellaby.

The combined turnover of the group will now exceed £65million.

Its client footprint covers the top 10 international banks, a third of the UK’s utility sector, the charity sector and the UK insurance sector.

Parseq is a privately-owned company formed in 2010 following the acquisition of IE by Documetric. It added Avance to give it front and back office businesses.