Outsourcing group acquires city call centre

On call: Freemans' call centre was the most advanced in Sheffield when it opened, boasting its own indoor swimming pool and library.
On call: Freemans' call centre was the most advanced in Sheffield when it opened, boasting its own indoor swimming pool and library.
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Outsourcing group Serco is taking over the running of a leading Sheffield call centre which employs around 400 people.

Serco has signed a £55 million, 10-year deal to provide call centre services for Bradford-based mail order catalogue group Freemans Grattan Holdings (FGH).

All 400 FGH staff will transfer to Serco with their current terms and conditions and the firm says it hopes to capitalise on the potential for further development in Sheffield by attracting additional customers.

The centre, close to Sheffield Arena, in the Lower Don Valley, was the most advanced of its kind when it opening in 1997, having its own library and indoor swimming pool.

It currently handles seven million telephone, email and mail enquiries a year on behalf of FGH brands, which include Grattan, Freemans, Oli, Kaleidoscope, Look Again, Bon Prix, Curvissa and Witt International.

FGH chief executive Koert Tulleners said: “I believe this new partnership presents a great opportunity for all our existing contact centre staff and will help not only to ensure that all of our customers receive the best possible service at all times, but will also provide the scope to capitalise on the spare capacity within our purpose-designed facility in Sheffield.”