New success for contact centre

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Fast-growing contact centre company HEROtsc has won a three-year extension to its contract with office supplies group Office Depot, which is operated by staff at its contact centres in the Dearne Valley and Rothesay.

The news came as the company, which employs almost 800 people in the Dearne Valley, announced it had more than doubled its operating profit from £4.1 million to £8.9 million on turnover up by 30 per cent, from £63 million to just under £82 million.

The company put its success down to new accounts, strong growth from existing clients and economies of scale.