Customers vent their anger online

Nigel Short from Sheffield whose blog on his fight with cancer has been turned into a book. Picture Scott Merrylees
Nigel Short from Sheffield whose blog on his fight with cancer has been turned into a book. Picture Scott Merrylees
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People have flooded Origin’s Facebook page with angry messages.

Tony Bishop wrote: “I run several online businesses. I depend on the internet.

“I now have no business phone and no internet.

“I’m already thousands of pounds down in lost revenue and will be looking to recoup losses from Origin.”

Jonathan Jones wrote: “Spent an hour on hold waiting to speak to someone, then when I did get someone on the line they asked me to hold a little longer then ended the call!

“Certainly not willing to call back to wait another hour.”

Jarrod Curran said: “Can someone just tell me what to do or not to do? Or what to expect?

“Come on Origin, tell us – or it’ll be like rats on a sinking ship.”

Kate McMinn said: “Cancelling direct debit today and going elsewhere – suggest everyone else does the same.

“Given that we pay in advance I will also be expecting a refund. Terrible communications with customers – shame on you!”

Wayne Rippon said: “Lost service on Thursday like everyone else. After many attempts to make contact and being hung up on twice, decided to switch.

“Will be without internet till mid-September. Was told this transition would be seamless.

“Direct debit already taken for September so sorry Origin but you have failed in your obligation to provide the service you are contracted to and been paid for.

“Been happy up until now but need a service that works.

“Attitude of some of the staff is poor to say the least. Goodbye.”

James Boardwell: “You said the fibre network was ending (told us in June) but you also told me we would be rolled over to ADSL and you would give us more details nearer the time. No details, no rollover and now without broadband at work for two weeks.

“Off to BT. This is terrible planning. Your reputation is shot.”

Nigel Short, director of Voot, a Worksop business telecoms firm put a public apology on the firm’s website.

He states: “Rest assured, ALL of our clients will be given absolute priority over the coming days to ensure they have internet connections as soon as possible.

“While we can’t apologise for your loss of service (as it’s not our fault) we CAN apologise for recommending a supplier.

“We are sorry.”