Capita finds its Voice in acquisition

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Outsourcing giant Capita has snapped up booming Sheffield call centre company Voice Marketing.

Capita, which signed a £170m six-year deal to carry out services for Sheffield City Council in January, swooped for the Sheffield company, which employs 500.

Voice, which has offices in Woodseats and Broomhill, will now provide Capita ‘with sales and retention capability and complement the customer care capability within Capita Customer Management’.

It was formed in 2006 by chief executive James Hinchliffe.

Earlier this month he said they planned to hire 80 people in May - on top of the 230 staff hired so far this year - and were on track to a headcount of nearly 900.

He said: “This is a fantastic opportunity for the future of our business. It will enable us to grow further and faster with the backing of a larger business. We will have access to a wider client base and be able to offer more career progression opportunities and benefits for staff.”

Mike Barnard, executive director of Capita Customer Management, said: “Voice has an excellent reputation in the independent contact centre world. Together, we can offer clients a better choice.”

Capita has a giant office on the Parkway and large call centres in the Dearne Valley.

It carries out council services including HR and payroll, council tax and business rates collection and ICT provision as well as projects designed to raise revenue and save money.

And, in partnership with the council, it identifies ‘the potential to generate significant additional savings for the council over the life of the extended contract’.