200 jobs created at city call centre

Voice chief executive James Hinchliffe
Voice chief executive James Hinchliffe
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A Sheffield call centre company is creating 200 jobs after winning a fistful of contracts – and says more people will be needed soon.

Voice, which has offices in Broomhill and Woodseats, has recently won five contracts, including one with a ‘major national blue chip company’.

A recruitment drive has been launched to fill 200 posts – which will take staff numbers to 800 – with more to follow ‘in the months ahead’.

Voice people development director James Flint said: “This is a very busy and exciting time for Voice. We are recruiting for a mixture of inbound and outbound call staff who will be based at both sites.

“This latest recruitment drive follows some important new client wins and will see our workforce grow to almost 800.

“Voice is a young and exciting company that offers a full range of excellent attractions for staff, including pension plans and childcare benefit schemes as well as a host of social and corporate responsibility events throughout the year.”

The company rebranded and invested more than £200,000 last year on upgrades across both sites in Woodseats and Broomhill, including a new staff café with a pool table and relaxation areas.

In addition, a training room was developed with 50 computers and state-of-the-art ‘graffiti wall’ to aid training.

The latest addition to Voice’s list of blue chip clients will mean the company working with one of the largest telecommunications and media businesses in the UK.

Chief executive James Hinchliffe said: “We already work on behalf of some of the biggest and most important brands in the UK and this latest addition to our client portfolio reinforces our position as one of the country’s leading service providers.

“It justifies our faith in our teams at both our sites.

“It also demonstrates that companies across the country are beginning to see that a data-driven multi-channel approach, and powerful analytical capabilities, can deliver results, generating millions of pounds through sales for our clients every year.”