Help Sitemap Home Skip Navigation Contact Us Disability Statement

 
 
Tuesday, 2nd December 2008

Premium Article !

Your account has been frozen. For your available options click the below button.

Options

Premium Article !

To read this article in full you must have registered and have a Premium Content Subscription with the Sheffield Star site.

Subscribe

Registered Article !

To read this article in full you must be registered with the site.

Tesco apology for condom blunder



Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image
Click on thumbnail to view image

Published Date: 23 July 2008
BUILDING manager Lynn Newby has received a personal apology from Britain's biggest supermarket after it mistakenly added a pack of condoms to her online shopping account.
Lynn, 40, was horrified when she checked her Tesco account and discovered her ClubCard had been used to purchase the pack of 12 contraceptives.

She immediately suspected partner of four years Andy Allott of having an affair and despite his denials
threatened to end their relationship and cancel a dream holiday in Mexico.

Lynn, from Brampton Bierlow, near Rotherham, even rang her 65-year old mum to ask if she knew what was going on.

But now Tesco has admitted it made a mistake, and Lynn has received a personal letter of apology and a £100 cheque from company boss Sir Terry Leahy.

The box of Mates showed up at the top of a list of Lynn's recent purchases made with the supermarket chain's loyalty card.

She said: "I couldn't believe what I saw when I logged onto my Tesco account. It gives a list of everything bought on a ClubCard and there at the top of the list was a packet of Mates condoms.

"I knew I hadn't bought them so I went in and accused Andy, who had no idea what I was talking about. By the next morning there was a terrible atmosphere between us and we just avoided each other.

"I was so uptight and upset I rang my mother, asking her if she had bought any condoms. It was completely ridiculous. Despite his denials I still didn't believe Andy and we almost cancelled our holiday because of it."

When Lynn next checked her online account she found the condoms had been removed.

Then a colleague rang to say she had found pack of condoms on her Tesco shopping list and so had a member of the supermarket's staff.

Following an investigation Tesco bosses said the problem was caused by a new employee who input a promotion incorrectly. Sir Terry wrote: "This error was completely unacceptable. Staff are now being given extra training."

READ MORE
Main news index
Your letters.
Features
Latest sport.



The full article contains 358 words and appears in Sheffield Star newspaper.
Page 1 of 1

  • Last Updated: 23 July 2008 9:24 AM
  • Source: Sheffield Star
  • Location: Sheffield
 
 
  

 
 


Sister Newspapers:
Press Complaints Commission

This website and its associated newspaper adheres to the Press Complaints Commission’s Code of Practice. If you have a complaint about editorial content which relates to inaccuracy or intrusion, then contact the Editor by clicking here.

If you remain dissatisfied with the response provided then you can contact the PCC by clicking here.